How is this different from a regular outbound dialer?

A dialer just connects; an AI agent has the whole conversation. We pace calls with trunk health checks, run the full script in the customer language, score intent, and only involve a human when the lead converts or escalates. You pay for seconds of conversation, not seats of agents sitting idle.

What happens when the customer wants a human?

Warm transfer. The AI detects intent, routes to an available agent on your team, and drops the agent into the live call with full transcript and context. The customer does not re-explain anything. Handoff is typically under 3 seconds.

Will it stay compliant with TRAI and DND rules?

Yes. Every outbound campaign runs through TRAI DND scrubbing before dispatch, captures consent on-call, and respects time-of-day restrictions. Recordings and transcripts are retained per sector regulations (IRDAI, RBI) and accessible via the dashboard.

Can it handle peak-hour load?

Concurrency is cloud-elastic. We run on redundant PSTN trunks with automatic failover; a 1000-seat equivalent surge is just another Tuesday. No busy tones, no dropped campaigns.

How quickly can a BPO go live?

A first pilot campaign typically launches within 5–7 working days: onboarding, a voice clone if you want a branded agent, CRM integration, scrub + test, then live. Enterprise rollouts take 3–6 weeks depending on integrations.

Outbound calling at BPO scale, without the seat cost

Replace repetitive outbound calling with AI voice agents fluent in 12 Indian languages. Campaign dialer, live agent handoff, real-time analytics. Cut cost-per-contact by up to 80%.