Can it run multiple clients on one account?

Yes. The platform is multi-tenant from the data model up. Each client gets isolated campaigns, numbers, dashboards, and recordings — but your operations team sees a unified view across clients for staffing, escalations, and QA.

How does pricing work for a BPO passing through cost?

Per-30-second voice billing and per-conversation WhatsApp billing with transparent usage exports. Most BPOs mark up platform cost as a line item in the client contract; some bundle it into seat or outcome pricing. Both models are supported.

Does it integrate with our existing WFM and telephony?

intrkt runs its own PSTN trunks and dialer but integrates with the telephony and WFM you already use — webhooks for campaign triggers, SIP for connecting in-house agents, CSV/API exports for WFM scheduling inputs.

How is it different from a single-purpose voice bot?

Single-purpose bots handle one intent. intrkt is the conversation layer for all your workflows — outbound + inbound + chat + WhatsApp on one platform, with shared customer context across every channel. BPOs running 5+ campaigns on 5+ point tools consolidate here.

How long does a full BPO rollout take?

Typical rollout is 4–8 weeks depending on client count and integrations. First pilot client goes live in week 2, additional clients slot in at 1 per week once the telephony and QA layers are established.

One platform for every conversation your BPO bills for

End-to-end AI automation for BPO operations: outbound dialer, inbound support, WhatsApp concierge, QA, live agent handoff. 12 Indian languages, per-second billing, built for margin pressure.